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U.S. Citizen Services

General Information

The American Citizen Services Section (ACS) assists people with passport renewal, registration of Americans residing in Austria, birth reports for children of American citizens, income tax forms, voter registration, notarial services and emergency service for Americans.


Beginning Thursday, September 1st, 2011 all customers are required to schedule an appointment for the following services:

First-time and renewal passport applications*
Minor (children under 16) passport applications
Additional visa pages*
Consular Report of Birth Abroad
Public notary services

*If your last passport was issued after you reached the age of 16, you may apply for a replacement by mail. Requests for additional visa pages may also be processed by mail.

Contact Information

You may reach the ACS unit during normal business hours, Monday to Friday 8:00 am - 5:00 pm, at (+43 1) 313 39 7535 (NO visa or ESTA inquiries) or via email at For after-hours emergencies involving American citizens, please call the duty officer at (+43 1) 313 39.

Please note that the ACS section cannot answer visa or ESTA inquiries. For Social Security related issues and other Federal benefits, please visit the Federal Benefits Unit Information page for further information.

ACS in Innsbruck

  • The American Citizen Services Section will be in Innsbruck on October 6, 2015 to provide consular services (e.g. passport services, birth registration, notarial services etc.). Please bring the exact payment in cash!

    Where: American Corner
    Herzog-Friedrich-Strasse 3, 1. Stock ( Altstadt, Claudiana)
    A-6020 Innsbruck

    When: 12:00 – 2:00 pm

    Please call the American Citizen Services Section in Vienna for an appointment and further instructions, tel.: [+43] (1) 31339 – 7535.

Please Note

  • The American Citizen Services Section is closed on October 9, 2015.  For emergency services, please call [+43] (1) 31339 – 7535.


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