U.S. Citizen Services
The American Citizen Services Section (ACS) assists people with passport renewal, registration of Americans residing in Austria, birth reports for children of American citizens, income tax forms, voter registration, notarial services and emergency service for Americans.
Beginning Thursday, September 1st, 2011 all customers are required to schedule an appointment for the following services:
First-time and renewal passport applications*
Minor (children under 16) passport applications
Additional visa pages*
Consular Report of Birth Abroad
Public notary services
*If your last passport was issued after you reached the age of 16, you may apply for a replacement by mail. Requests for additional visa pages may also be processed by mail.
You may reach the ACS unit during normal business hours, Monday to Friday 8:00 am - 5:00 pm, at (+43 1) 313 39 7535 (NO visa or ESTA inquiries) or via email at ConsulateVienna@State.gov. For after-hours emergencies involving American citizens, please call the duty officer at (+43 1) 313 39.
Please note that the ACS section cannot answer visa or ESTA inquiries. For Social Security related issues and other Federal benefits, please visit the Federal Benefits Unit Information page for further information.
ACS in Innsbruck
The American Citizens Services Section will be in Innsbruck on June 18, 2015 to provide Consular services such as passport services, birth registration, notary services etc. Please bring the exact amount in cash for payment.
Where: American Corner, Herzog-Friedrich-Straße 3, 1. Stock (Altstadt, Claudiana), 6020 Innsbruck
When: June 18, 2015, from 12:00 noon to 5:00 p.m.
Please call the American Citizens Services Section in Vienna for an appointment and further instructions: [+43] (1) 31339 ext. 7535
Video: Appointment System
- Find out how to make an appointment with the ACS in only 4 steps: American Citizen Services Appointment System
Consular Section in Linz
- On Sept. 18, 2013, Consular Section staff members visited Linz. They tended to American citizens' consular needs and paid courtesy visits. Photo Gallery
New Appointment System
- Vienna requires an Appointment for all Services